Job Description: Community Engagement Officer
Reporting: Chief Executive Officer
Background
There have been many changes to our football club, particularly over the last 2 years, but through all this change we’ve stayed true to our local roots and loyal fans. To us, being Eastbourne’s local club isn’t just about location. It’s an attitude, a set of beliefs and an approach that has got us to where we are today and will be part of everything we do as we write new chapters in the Club’s history. The future is brighter than ever as our journey continues.
The Role of the Community Engagement Officer
Eastbourne Borough FC continues to experience new fans attending matches and engaging with us, however there’s a clear opportunity to accelerate this growth as we get closer to aspiring to play league football at priory lane. This is an opportunity to build on some great foundations with responsibility to build on our engagement in the local community through establishing a focused programme of work through Community hubs and Schools. Reporting to the Chief Executive, this role will be responsible for building our Club’s engagement within and across our community and schools in partnership with the Eastbourne Borough FC Community Department, creating and facilitating value based programmes.
The successful candidate will have a successful track record in community engagement and delivery, be commercially savvy and always innovating.
Main Accountabilities
• To build positive relationships with local community hubs and schools locally as an ambassador of the club, incentivising them to attend Eastbourne Borough FC matches
• To efficiently and effectively use the Club’s brand, including player appearances and products to build compelling school and club affiliate programmes, designed to add value and drive interest in Eastbourne Borough FC across all stakeholders
• Ensure alignment between Club and Community programmes and relationships through collaborating to create programmes that support the objectives of both organisations
• Supporting the Commercial Team in delivery of sponsorship activations, leveraging them to assist in driving your own KPIs related to building your network, acquiring marketable data and ultimately growing attendances
• Owning delivery of community–related matchday benefits and events supported by the broader matchday operations team
• Ensuring that the Media and Communications team are suitably armed with the relevant detail so they can drive positive PR around the local area and amplify the impact through social channels
General Club Accountabilities
• To ensure compliance with all relevant Club policies, including health and safety policies and with specific reference to the data regulations.
• To ensure compliance with all relevant legal, regulatory, ethical and social requirements • To build and maintain good working relationships both internally and externally, maintaining a professional image at all times when representing Eastbourne Borough FC (i.e. appearances, attendances)
• To keep confidential any information gained regarding the Club and its personnel
• To maintain a flexible approach to work at all times
• Be an ambassador for the club at all times and role model the behaviours the club expects.
• Promote equality and diversity in football and community work and engage the whole community, not just traditional groups.
Key Internal Relationships
• Commercial and Marketing
• Fan Engagement via Eastbourne Borough Football Club Supporters Group
• Football in the Community
• Communications & Digital Media Team
Person Specification – Essential Personal Characteristics
• Managed relationships with community based organisations, good understanding of football and the sector of sport • Experience in community related events
• Exceptional interpersonal and communication skills both written and verbal, ability to quickly build trust and relationships • IT literate and competent in Word, Excel, PowerPoint and Outlook
• The ability to adapt & respond quickly to environment changes. Pro-active and good time management skills
• Good organisational and planning skills (must be able to prioritise workload especially at busy times)
• Key team player – the ability to work in a team, and can also work effectively as an individual
Person Specification – Desirable Characteristics
• Strong organisational skills and attention to detail
• Experience in the sports industry within the community arm of a sports club
• Self-motivated, able to work quickly and precisely, multi-task, and respond to a variety of needs, sometimes under pressure
• Experience in running community based events at scale
• Planning, systematic and analytical view with respect to delivery of business opportunities
• Good knowledge of social media channels, whether that’s through use on behalf of an organisation or for leisure purposes
Contact Applications in writing including CV Chief Executive Alan Williams to ceo@ebfc.co.uk
Closing date: Friday 28th December 2024
